Shipping policy

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Shipping & Returns

Fast Shipping from California

Every AXIS order is packed and shipped from our Bay Area Warehouse in California.

Warehouse Address

285 Old County Road, Unit 6
San Carlos, CA 94070
United States

Processing Time

Orders are processed within 1 business day after purchase.

Orders placed on weekends or holidays will be shipped on the next business day.

United States Shipping

Carrier: USPS

Order Value Delivery Time Shipping
$200+ 3–4 Business Days Free Shipping
Under $200 Calculated at Checkout USPS Ground Advantage or Priority Mail

International Shipping

We ship worldwide using trusted international carriers.

Available Carriers

  • DHL Express
  • USPS International

Shipping rates and delivery estimates are automatically calculated during checkout.

DHL Express

  • Worldwide Delivery
  • Duties & Taxes Prepaid (where available)
  • Fastest international option

USPS International

Available services include:

  • First-Class Package International
  • Priority Mail International
  • Priority Mail Express International

Delivery times vary depending on destination country and customs clearance.

Returns & Exchanges

We offer a 14-day return window starting from the day your order is delivered.

To qualify for a return:

  • Item must be unworn and unused
  • Original tags attached
  • Original packaging included
  • Proof of purchase required

To begin a return, contact:

hello@axisstudios.co

Please do not send items back before your return request has been approved.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue quickly.

Non-returnable Items

The following items cannot be returned:

  • Sale items
  • Gift cards
  • Personalized or custom products

If you're unsure whether your item is eligible, please contact our support team.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are issued to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional processing time.

If you haven't received your refund 15 business days after approval, please contact:

hello@axisstudios.co

Shipping Disclaimer

We are not liable for any shipping or handling problems that occur after the order has been shipped. This includes shipping delays caused by the carrier, package mishandling, lost packages, or any other issues that occur on the shipping carrier's side.